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Frequently Asked Questions
We understand it can get overwhelming trying to figure out exactly what you need, but don't worry - we're here to help!
We have compiled a list of FAQs below so be sure to check them out, but feel free to contact us, as well. |
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How do I place an order?To place an order, please send us an email at [email protected]. You may also visit our Facebook and Etsy pages and place your order there.
What other services do you offer?We offer everything imaginable from invites to decor for all your big events; such as birthdays, weddings, and new babies. We also offer full event planning and set up in the Chicagoland area.
How much are your services?We offer different services, many of which are custom, so prices will vary. Send us an email with some details and we'll be happy to send you a quote.
What are your business hours?Nicole Reyes Design is a full-service design studio open from 9:00 am - 5:00 pm, CST, Monday - Friday. As we are a home-based business, we do not have a retail shop for customers to visit. However, we do offer consultations by appointment only. And, of course, we are always more than happy to take inquiries or discuss order details through email or phone!
Do you sell samples of your work?Yes! Samples can be purchased for any of our Step-by-Step invitation suites and also some of our decor. Just send us a message to let us know what you'd like. Samples will cost $8.95 each and will go towards any order over $400 placed with us.
Each invitation sample will include the main invitation, the RSVP card, the mailing and RSVP envelopes, and all embellishments shown in photos. How many invitations should I order?We recommend that you order 10% extra to account for last minute guests, addressing mistakes, etc. And don't forget to save one for yourselves!
Do you have a minimum order?Yes, we have a minimum order of 20 for all of our invitations. The same minimum applies to most of our decor, with a few exceptions.
When should I mail our save-the-date cards?Save the Dates should be mailed 6-8 months before the wedding; however you can send them as early as 12 months or as late as 4 months.
When should I mail our wedding invitations?Wedding invitations should be mailed 6-8 weeks before the wedding. Try not to mail them later than 6 weeks before so that your guests have time to RSVP.
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How do I pay you?We accept cash and credit cards.
Credit card payments can be sent through Paypal or our online Etsy shop. Cash payments can be sent through Zelle or Cash App. Do you accept payments?Yes! Having planned and paid for many events of our own, we understand how expensive they can be. We offer several payment plans depending on which service(s) you need and the total cost of those services. Payments must be made on time or you will incur a late fee of $25 for every 7 days the payment is past due.
No work will be started until the order is paid in full. Do you accept returns?We work closely with you throughout the design process to ensure that our work matches your vision. If there is a mistake of our own in your printed order, then we will replace it. However, if you approved a proof with a mistake in it, then we are not responsible for that error. With that in mind, we recommend that you thoroughly review each proof to confirm that the information is correct.
We do not accept returns or issue refunds. Remember, our work is customized for you and your event and we would not be able to re-utilize returned items. Can I cancel an order?We understand that things come up and plans change so we try to be as flexible as possible. However, we usually begin the proofing, editing, and printing process immediately after receiving payment. If you decide to cancel after proofs and/or edits have been sent, you will forfeit a $15 fee for each original proof and $5 per edit. If we have already printed your order, then you will forfeit your entire payment(s).
What are the shipping costs?Orders are shipped via USPS Priority Mail. Packages typically arrive within 3 business days. Orders of $400+ qualify for free ground shipping within the continental US. Orders that do not meet this requirement will be charged based on weight and size of package - usually not more than $20.
INTERNATIONAL SHIPPING Shipping is available to any international destination. On average, international orders will arrive within 7-10 business days. Delivery estimates do not account for possible delays caused by customs processing. RUSH SHIPPING Express and overnight shipping can be added for many destinations. Additional charges will apply. INSURANCE Insurance can be purchased for an additional fee to ensure reimbursement for potential damaged, lost, or stolen goods. If you choose not to purchase insurance, Nicole Reyes Design is not liable for any costs that may be incurred to replace the package. |
How can I be sure that everything is accurate?We will send you proofs and we recommend that you carefully review them before you approve them. Once they are approved, we are not responsible for any errors that were on them that got printed.
How many changes can I make to be sure everything is perfect?With our Step-by-Step Invitations, you will receive 3 sets of revisions to the original design. For custom designs, you will receive 5 revisions. Any revision made after your allowance will be $10. All proofs need to be approved by you before we begin printing.
What if I need to make a last minute change?Any changes that occur after the final proof has been approved will result in a $15 fee. However, if a change needs to be made after an order has been printed, then a new order must be placed and you will be responsible for all new charges and fees before the new order will be printed and shipped.
What if I need my invitations in a different language?Then you're in luck! We can make our invitations and decor in other languages. You will be required to provide the exact text that you want typed for any language other than English and Spanish. If you need more than one language, there will be a $30 fee per each additional language.
How can I be sure that you are using the correct color(s)?Please keep in mind that color appearance may vary from monitor to monitor. We recommend viewing all proofs on a computer screen. Tablet and cellular device screen limitations may show an inaccurate appearance. If you would you like your ink colors to match a specific shade, we ask that you provide photo examples or a physical swatch so that we can best match your request with one of our offered colors! You can also order a sample to view colors in person.
How much postage will I need?Most invitations will need the 2oz rate. Some invitations will go by the 3oz rate- these are more likely to be pocketfold invitations with extra enclosures and embellishments.
Ribbons, envelope liners, and address wraps may also cause the invitation to go over the 2oz rate, due to thickness. In addition, square invitations will incur additional postage due to their shape. RSVP cards and envelopes need the 1oz rate. You should ALWAYS take a finished invitation to the post office to be weighed and get the correct amount of postage. |
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ABOUT NICOLE REYES DESIGN
Nicole Reyes Design is a full service event planning studio in the Chicagoland area that specializes in invitations, unique décor, and cake and sweets table design for your special events. Each order is made to your specifications, not mass produced. If you don’t live in the Chicagoland area, don’t worry - we ship invitations and decor worldwide! |
